DID - Decentralized Identifier
Design prompt: Design a User Centric Credential Verification Platform Utilizing Blockchain Technology.
Overview:
As the UX designer for DID, a web and phone application that utilizes blockchain technology to verify credentials, my task was to design and develop a user-friendly and functional platform. Working with developers, I was responsible for determining which features and functions should be included in the app to ensure that it met the needs and expectations of our users.
Throughout the design process, We focused on creating a seamless and intuitive user experience, with a clear and intuitive interface that made it easy for users to access and verify credentials. We also worked to ensure that the app was visually appealing and consistent with the overall branding and aesthetic of the brand.
In order to create an effective and successful app, I also conducted research to gather insights and feedback from potential users, and made revisions based on this feedback to fine-tune the design. Ultimately, my goal was to create a reliable and trustworthy platform that users could rely on to accurately verify credentials and make informed decisions.
Role:
Product Designer
My responsibilities:
UI/UX Design, Mockup, Prototyping, Web App & Mobile App Design
Tools:
Figma, Adobe XD, Adobe Creative Suite
Problem Statement
*Enhancing User Trust and Accessibility in Blockchain Based Credential Verification
Background: In today's digital landscape the need for secure, reliable, and easily accessible credential verification is important. Current solutions often suffer from issues related to security, user experience, and trustworthiness. Users face difficulties in accessing and verifying credentials due to complex interfaces, lack of transparency, and inconsistent user experiences.
Problem: The existing platforms for credential verification using blockchain technology are inadequate and fail to meet the needs of individuals and organizations seeking secure and intuitive solutions. Key issues include:
Complexity in Verification Processes:
Existing platforms often present users with cumbersome and non-intuitive processes for credential verification, leading to frustration and reduced trust in the system.
Security and Trust Concerns:
Users are increasingly aware of privacy and security risks associated with digital identities. Ensuring that our platform is perceived as secure and trustworthy is essential for user adoption.
Inconsistent User Experience:
A lack of a consistent and visually appealing interface can lead to a fragmented user experience, reducing the overall effectiveness and user satisfaction of the platform.
User Engagement and Feedback:
Without proper user engagement and feedback integration, the platform may fail to meet the actual needs and expectations of its target audience.
Objective: To develop a user friendly, secure, and visually appealing decentralized identifier (DID) application that leverages blockchain technology for credential verification. The platform will provide a seamless and intuitive user experience, ensuring that users can easily access and verify credentials while engaging with a consistent and trustworthy interface. By incorporating user feedback and focusing on security, the app aims to become a reliable tool for managing and verifying digital identities.
Goals
Implement Real time Error Detection and Flagging.
Provide Robust Tools for Managing and Tracking Credential Verification.
Design an Intuitive and User friendly Interface.
Expected Outcomes:
Improved Accuracy and Integrity of Credential Data:
By implementing real-time error detection and flagging, the platform will significantly enhance the accuracy and integrity of credential data submissions and verifications.
Increased Efficiency and Reduced Time and Resource Expenditure:
Credential management tools and streamlined processes will lead to increased efficiency, reducing the time and resources required to manage verifications.
Enhanced User Experience:
A user-friendly interface will lead to fewer errors and a more efficient credential verification process, improving overall user satisfaction.
Conclusion: Addressing these issues with a dedicated decentralized identifier (DID) application will significantly improve the credential verification processes for individuals and organizations. By ensuring compliance, efficiency, and accuracy in digital identity management, the DID application will streamline operations and enhance the reliability of credential handling.
Design Process
For the DID project, I started with thorough user research to understand our users' needs. Collaborating closely with developers, we defined key features aligned with these needs. I created prototypes and tested them for usability, refining the design based on user feedback. The outcome is an intuitive and secure platform that simplifies credential verification, ensuring it meets both user expectations and technical standards.
Ideate
User Flow
Information Architecture
Design
Wireframe
Hi-Fi Designs
Prototype
Test
Feedbacks
Conclusion
Future Concept
Define
User Personas
Empathy Map
User Journey
Understand
User Research
User Interview
Competitive Analysis
Design Timeline
User Research
Understanding the user:
In developing the DID project, we focused on understanding the fundamental needs of individuals managing their digital identities. Through extensive conversations, surveys, and analysis of user experiences, we gained valuable insights into what matters most to our users.
Simplicity and Ease of Use: Users require a platform that simplifies the complexities of digital identity management.
Security and Privacy: Security is important for users managing sensitive digital information.
Reliability and Trustworthiness: Users value reliability and trust in the platform's ability to accurately verify and manage digital identities.
Design Approach:
Based on these insights, the DID project is designed to prioritize simplicity, security, and reliability. It aims to offer a user friendly experience with intuitive interfaces and security features, ensuring users can manage their digital identities with confidence and ease.
Competitive Analysis
In our competitive analysis for Decentralized Identifiers (DID), we examined existing digital identity solutions to understand their strengths and weaknesses. Key factors included decentralization, security measures, interoperability, user adoption, and scalability. This evaluation guided us in defining unique features and value propositions for our DID project, ensuring it stands out in the competitive landscape while meeting evolving user needs effectively.
Unique Features
Decentralized Identification
Cryptographic Security
User Controlled Identity
Interoperability
Selective Disclosure
Scalability
User Friendly Interface
Auditability and Transparency
Community and Support
Continuous Improvement
Pain Points
Complexity of Technology: Users may find decentralized identity technology complex and difficult to understand, especially if they are not familiar with blockchain or cryptographic concepts
Onboarding and Setup: The initial setup process for creating and managing DIDs could be overwhelming or confusing, leading to frustration among new users.
Security Concerns: Users may have concerns about the security and privacy of their digital identities, especially when dealing with cryptographic keys and decentralized networks.
User Interface Complexity: The user interface (UI) of the DID platform may be challenging to navigate, with too many technical jargon or unclear instructions.
Lack of Educational Resources: Users might struggle to find comprehensive educational resources or tutorials that help them understand how to use and benefit from decentralized identifiers effectively.
Integration Issues: Integration with existing services or platforms may be difficult, particularly if interoperability standards are not well-defined or supported.
Data Recovery and Backup: Concerns about data recovery and backup procedures for decentralized identities may arise, especially in the event of device loss or failure.
Transaction Delays or Costs: Users might experience delays or high transaction costs when interacting with decentralized networks for managing their DIDs or verifying credentials.
User Persona
Empathy Map
Information Architecture/User Flow
High Fidelity Mockups
After validating the wireframes with stakeholders, the focus shifted to developing high fidelity mockups that showcase the key features of the DID application:
Decentralized Identity Management: Visual design elements emphasize seamless management of decentralized identifiers (DIDs), ensuring clarity and ease of use for users handling their digital identities.
Security Features: Implementation of robust security features is paramount, with mockups showcasing encryption standards, secure storage solutions, and clear alerts for any potential security breaches or updates.
User-Centric Design: Prioritizing a user-centric approach, the mockups feature intuitive interfaces and interactive elements that guide users through the process of verifying and managing their digital identities effectively.
The mockups were crafted to embody these key features, aiming to enhance user experience by providing a visually appealing and functional interface that supports secure and efficient decentralized identity management.
High Fidelity Screens
Our DID app uses blockchain for secure, decentralized identity management. It enables users to create and manage their decentralized identifiers (DIDs) securely, leveraging blockchain's transparency and immutability to enhance trust and security in digital interactions.
The DID app incorporates blockchain wallet management to securely store and manage digital assets like decentralized identifiers (DIDs), cryptocurrencies, tokens, and credentials. This functionality ensures transparency and user control over their digital assets within the app.
